FAQ

CURRENT ISSUE WITH ANDROID. I CAN'T UPGRADE OR ACCESS PRO FEATURES?!

Our team is working diligently on getting this resolved and unfortunately, it's out of our hands at the moment as it is an issue with Google and their payment processor. We are waiting to hear back from Google on next steps. Please stay tuned in the google play store for the next update. We really appreciate your patience on this matter and sincerely apologize for the inconvenience it's caused.

WHAT'S THE DIFFERENCE BETWEEN FREE & PRO?

With the free version of Life Lapse, you can create AS MANY Videos as you'd like, absolutely free! The following is included in the free version of Life Lapse 🎉:

  • Unlimited projects
  • Access to all tutorials
  • Interval Timer in Camera
  • Grids in Camera (Custom & standard grids)
  • Exposure & WB Lock
  • Music: 5 Royalty Free stock songs
  • Filters
  • Ability to crop the video
  • Boomerang
  • Speed options (on stop motion projects).
  • Reverse Clips
  • Rotate Option

With Life Lapse Pro, in addition to everything above, you unlock the following features 🙌:

  • No watermarks on the videos
  • Ability to save videos with imported photos
  • Import own Music
  • In-camera Instagram square & vertical crop guideline
  • Access to full royalty free music library (15 songs total)
  • 4K Camera with mini video clips on iPhone 6's & newer
  • No more pop-ups asking if you'd like to join the free trial
  • Ability to connect Bluetooth remote

IT SAYS LIFE LAPSSE IS FREE, BUT IT IS NOT...

Life Lapse is free, you can create as many videos as you like absolutely free! If you get a pop-up that asks if you'd like to try out our pro features on a 7-Day Free trial & you don't want to, you can simply hit the "x" on the top left-hand side of the screen and you can carry on using the free version of the app 😃.

WHY IS MY VIDEO FAILING TO RENDER AND NOT SAVING ON ANDROID?

We are currently experiencing a glitch with Android devices and our team is working hard on fixing the issue. We expect to have a new release of the app the week of August 6th. If you are experiencing this issue, we sincenely apoligize and appreciate your patience while we fix it! Please stay tuned in the Google Play Store for a new update which will fix this issue.

WHY IS MY VIDEO BAD QUALITY WHEN I UPLOAD TO INSTAGRAM?

Urgh, we hear you on this! Unfortunately, Instagram does tend to butcher the quality of videos and this is out of our control. We have noticed that if we upload a video that is stored "in the cloud" and not actually on the phone, it uploads to Insta more pixely. To avoid this, we open the video in your camera roll/gallery to make sure it's fully rendered on the phone, then upload to Instagram right away.

WHAT LIGHTING AND TRIPOD DO YOU RECOMMEND FOR STOP MOTION?

After months of testing dozens of different products, we are excited to announce that we have our very own mobile stop motion shop!

HOW CAN I CANCEL MY SUBSCRIPTION LIFE LAPSE PRO?

Oh no! We'd love to help but will be sad to see you go. 😥 You can easily manage your subscription by following the steps below. IMPORTANT: Please note that deleting the app does not cancel the subscription. You need to cancel through itunes/google play store through links above. We cannot cancel your subscription for you.

iPhone Open Settings, and then tap iTunes & App Store. Tap your Apple ID at the top. Tap View Apple ID and sign in if prompted. Tap Subscriptions. Find and tap the subscription you would like to cancel. If you don't see your subscription, make sure that you're signed in with the correct Apple ID. Choose Cancel Subscription (iOS 10) or turn off Automatic Renewal.

Android Open the Play Store app on your phone or tablet. Tap the Menu button (three horizontal lines), Account > Subscriptions. Find the relevant subscription in your list, and then tap Cancel.

We are always improving the app and would appreciate any feedback on why you are cancelling/ have ideas on how we can make it more valuable for you. Please let us know at support@lifelapseapp.com

HOW DO I GET A REFUND?

Apple & Google handle all payments made in the App Store and Google Play Store, please contact Apple/Google directly to request a refund.

WHY CAN'T I SAVE MY VIDEO ON MY IPHONE?

We are currenntly experiencing an issue with some iPhone's that doesn't show the save button. The fuction is still there, however, you cannot see it. If this is happening to you please click in the area of this photo.

saving issue iphone.jpg

WHAT CAN LIFE LAPSE BE USED FOR?

Literally anything. From stop motion to epic travel videos, here are some ideas for you:

Travel videos: Take a clip at each new spot you visit

Pregnancy Time-Lapse: Take a clip each week of the side profile of your belly and watch your bump grow. We’d recommend going into the project settings and setting up weekly reminders so you don’t forget.

Fitness Transformations: The scale can be deceiving tool to measure the progress of your fitness & healthy eating efforts. Take a photo each week so you can SEE the results transform your before your eyes.

Stop Motion: Bring objects to life by creating fun stop motion videos.

Foodies: Consider it your food "passport". Take a clip of all your meals OR document the process of cooking a meal.

WHY CAN'T I UPGRADE TO PRO OR ACCESS THE PRO FEATURES I PAID FOR ON MY ANDROID PHONE?

There are 2 reasons why this could be happening.

If you are getting this Google Play error “Error while retrieving information from server [DF-DFERH-01]” Here is how to resolve this issue:

  1. Open the "Google Play" app and press the home button to return
  2. Go to Settings → Applications → Manage Applications
  3. Select the "ALL" tab, Search for "Google Play Store" and press it to open.
  4. Press "Force stop"
  5. Press "Clear cache"
  6. Press "Clear Data"
  7. Now Open Play Store and it will work normally.

The second reason is if you date & time in your phone settings is set to "manual". Please switch to "auto" and you will be able to acccess Pro features.

I'M ON ANDROIOD AND THE VIDEO ONLY PLAYS THE FIRST VIDEO CLIP IN MY PROJECT/ MY VIDEO ISN'T PLAYING

We working on resolving this so this doesn't happen, essentially what is happening now is the video will twice before you push the play button again.

First, it will be a number percentage in the middle of the screen to render the video, then you will see a white bar go gradually across the bottom of the video, then a play button will appear, if you push the play button, the video should play. If it doesn't please fill out the form above and somebody from our team will get back to you. :)

WHAT IS THE DIFFERENCE BETWEEN A PHOTO PROJECT & VIDEO PROJECT WHEN YOU START A NEW PROJECT?

When you start a new video project you have to decide if you want it to be comprised of photos or video clips. Now, I understand this can be a little confusing because no matter which option you choose, the end result will be a video. Each option can achieve a very different look.

Video Projects: The video clips can range from 1/4 second, 1/2 second, 1 second, 2 seconds & 3 seconds.

When you select the length of time, each clip in that project will be that length of time. For example, if you choose the 1-second video clip option, each time you add a new clip to the project, it will be 1 second. Then when you play your clips, Life Lapse sitches together all your 1 second clips into a video for you.

Photo Clip Projects: When you create a project with photo clips, you are creating a video out of photos, think....photo slide show, but cooler! This option is great for creating stop mootion videos & you have the option to customize how fast you want them to play. This option is currently only available for projects made up of photos.

We have examples of projects made with video & clips in this blog post: [https://www.lifelapseapp.com/blog/photosvsvideoclips0]

WHAT IS A STOP MOTION VIDEO AND HOW CAN I MAKE ONE WITH LIFE LAPSE?

Well according to google, this is the definition of Stop Motion: A cinematographic technique whereby the camera is repeatedly stopped and started, for example to give animated figures the impression of movement.

With Life Lapse, they're hella easy to make. Just create a new project, make sure "photo project" is selected at the bottom when the camera opens up, then start shooting! There are a TONNE of different ways to get creative with stop motion & in our tutorial, we show you how to easily create them.

Tutorial Video: [[https://www.lifelapseapp.com/blog/stopmotion][5][1]]

Step 1: Firstly, I recommend drawing out what you want the animation to look like, especially if there's going to be multiple sequences and high tech things happening like a grapefruit la Croix spinning to a lime la Croix, lol. This helps you stay on track & organized as you are creating.

Step 2: Create a new project in Life Lapse. click the "+" on the top left hand side of the screen.

Step 3: When the camera first opens up, you'll see an option for "Video Project" or "Photo Project" at the bottom. Make sure you have "Photos Project" switched on. If you have 1 second video clips, it won't make for a very entertaining stop motion - Though I'm totally open to somebody proving me wrong on this.

Step 4: Turn the grid on, which is on the top right hand side of the camera. This will help you make sure you objects are centred. On that note, figure out where you're doing to be posting this video. Is it for an Instagram story advertisement? Or is it for a Facebook post that you wa be square? Keep this in mind when you're shooting that it will get cropped after - if you decide to crop to square that is.

Step 5: Position your camera and do not move it. It can be mounted onto a tripod or you can lean it against something. For the purposes of the video above, you'll need a tripod since you're shooting directly above the object. Amazon sells the tripod to phone mount for a couple of bucks.

Step 6: Make sure your lighting is good. It's best if you have controlled lighting. What's controlled lighting? A lamp. What's no controlled? The sun. No, you are not mother nature, so unless you want a bunch of different exposures and flickering throughout your video, I'd highly recommend moving away from windows & the sun.

Step 7: Time to bring the objects to Life! Position your objects & take the first photo.

Step 8: Turn off leave on the ghosted image. Depending on what kind of stop motion you're creating you may or may not need the ghosted guideline on. For the stop motion above, I used it in the scene where I swapped out the grapefruit La Croix with the lime La Croix. It helped me make sure I put the lime one exactly where the grapefruit one was.

Step 9: After you've taken your first photo, move your objects, take another photo, rinse & repeat.

Step 10: Play your video and watch it come to life! From here, you can customize the size, add music, filters & change the speed. You'll notice when you play it first it the motion is very delayed, that's because the auto setting for picture projects is super slow. Click on the fast forward icon and move the slider to about 3/4 of the to the right or experiment with the speed that suits your project best.

Step 11: Save your video by click the arrow on the very far right.

I'd love to see your Life Lapse videos, tag with #LifeLapse so myself and the Life Lapse community can draw inspiration from you & give you some love on social media!

HOW DO I SET REMINDERS?

When you’re in your project, click the settings icon on the bottom beside the play button. From there, you can set hourly, daily & weekly reminders. For weekly reminders, just click on the “daily” tab and select the day you’d like the reminders.

We LOVE to see what you’ve created with our app. Please tag #LifeLapse or @LifeLapse_App on your videos when you post them. Heads up that if your profile is private we won’t be able to see it. If you’d like to get featured on our page, please shoot us an email with the video file for a chance to get regrammed. Our email is Hello@LifeLapseApp.com

Shop Life Lapse.jpg

CAN I IMPORT VIDEO CLIPS?

At this moment, no. Stay tuned for updates....

CAN I IMPORT MY OWN PHOTOS?

Yes! We are so excited to have added an “import photos” feature. To add photos, click on the image icon on the top right hand side of your project screen. Watch a quick tutorial on how to import photos into a project here: [[https://www.lifelapseapp.com/tutorials][6][2]]

CAN I REARRANGE MY CLIPS?

Absolutely! Just press down on the clip you want to move and drag it.

I set notifications so I remember to take clips, but I haven't recieved any yet?

This is probbably because when you first opened Life Lapse and it asked "Allow notifications" you clicked no. No need to worry, this is an easy fix! Hit up the settings on your phone then click "notifications". Scroll down to Life Lapse and slide that tab over so it's green to allow notifications.

HOW DO I ADJUST THE ALIGNMENT OF A PHOTO AFTER IT’S TAKEN?

From your project screen - where you see all your clips in grid form - clicl on an individual clip. Once you click on the clip, click on the pencil icon. From here you can pinch the photo and move it around. You can align the image to the previous photo in the project OR the first photo in the project.

Watch a the quick tutorial on how to align your photos from clip to clip AFTER you've taken them: [[https://www.lifelapseapp.com/tutorials][6][2]]

HOW DO I DELETE A PROJECT?

From the home screen, swipe left on the project and click Delete.

CAN I SAVE ALL MY CLIPS AT ONCE IN A PROJECT?

If the clips are already existing, you can click on each individual clip, click the arrow on the right-hand side and hit “save to camera roll”. To save you from doing this manually, we recommend going to the settings tab from the home screen and turning on the “save to camera roll” option for either photo or video clips, or both!

CAN I DELETE A PHOTO IF I DON’T LIKE IT?

Yes. Click on an individual clip then click on the trash can and BOOM, your clip is deleted.

THE GHOSTED IMAGE IS DISTRACTING, HOW DO I GET RID OF IT?

When you’re in camera mode, put the slider to the very far left towards the white ghost icon, that will make it go away completely and will stay in that setting for that project until you change it again. Also, if you put your finger anywhere on the screen in camera mode, the ghosted image will temporarily disappear.

CAN I ADJUST THE SIZE OF A VIDEO?

Sure, can! From your project screen, click the turquoise play button. Then on the bottom bar click the square icon that’s in the middle. You can crop your video to the following dimensions: 9:16, 10:16, 3:4, 1:1, 4:3, 16:10, 16:9.

CAN I ADJUST THE SPEED OF MY HOW FAST THE CLIPS GO?

For projects that have photo clips, yes. For now, if your project is made up of video clips, they will stay in real time. To change the speed of your photo project, go to the player and click on the fast forward icon on the bottom menu. From here, use the slider to adjust the speed.

HOW OFTEN DO YOU RECOMMEND TAKING CLIPS FOR A PREGNANCY TIME-LAPSE VIDEO?

We recommend once a week at minimum if you want to have a decent length video.

WHY IS THE VIDEO IS VERY BLURRY WHEN I TEXT IT TO SOMEBODY?

iMessage compresses the video quality when you send it via text and it will look super pixelated for the person receiving it. To avoid this, we’d recommend emailing it to them.

CAN I TAP TO EXPOSE LIKE IN THE IPHONE CAMERA?

No, and we aware this would be a handy feature to have, so please stay tuned for future updates.

CAN YOU LOOP THE VIDEO?

Yes! Life Lapse will automatically loop your video for you if it's under 5 seconds. If it's above 5 seconds and you plan to post on instagram, it will loop it for you there. :)

CAN I IMPORT MY OWN MUSIC?

Yes, this is a Pro Feature. :)

CAN I MAKE MY VIDEO INTO A GIF?

Right now, unfortunately not. There are other apps out there that can help you with this in the in-term until we implement the feature into Life Lapse.


😭 Experiencing Technical Difficulties? 😭

Please let us know, we’d love to help!!!

Name *
Name
Which Phone Are You On?
Do you have the latest version of Life Lapse? *
Is the project you are having issues with made with photo clips or mini video clips? *
If you answered "Photo Clips" above, did you take the photos in Life Lapse or Import them in?